INSURANCE: We strongly recommend you protect yourself and your baggage with a short term traveler's insurance policy. It is advisable to get one that covers medical expenses, accidents, loss of property, trip cancellation, and any other event that may occur during your trip. Baggage is carried entirely at owner's risk; Maya Expeditions assumes no liability whatsoever for damage, loss or delay of property beyond our control. Trip cancellation insurance will cover your losses on non refundable air and land costs on trips cancelled due to illness or other emergency.
To join any of our expeditions, please complete our reservation form (sent to you upon request) and return to Maya Expeditions, along with the required deposit. A 50% deposit, with more than 60 days in advance of departure date, will hold your reservation. We will notify you of acceptance on the trip or of the alternate possibilities should the trip requested be unavailable. The balance is due 30 days prior to departure date. Reservations are accepted in some cases up to the date of departure. In reservations made with less than 30 days prior to departure date, full payment is required at the time of the reservation. If payment has not been received and no special arrangements have been made, we reserve the right to assume cancellation.
If you must cancel your reservation, your deposit and all payments will be refunded, less a cancellation fee:
30 or more days prior to departure: fee is 25% of the price of the trip
15 to 30 days prior to departure: fee is 50%of the price of the trip
less than 15 days: No refund
Trip "no-shows" will receive no refund. No partial refunds or credits will be given for unused services. Vacation cancellation insurance is recommended.
TRIP CANCELLATION: Maya Expeditions reserves the right to cancel any trip due to insufficient bookings, though a supplementary charge can be paid to operate a trip below our minimum. In the event of trip cancellation all deposits and payments would be refunded in full. Maya Expeditions reserves the right to cancel a trip due to river conditions, weather, natural disasters, political or social unrest or any other type of apparent risk to the security of the group and equipment. In this case, the client will receive a reimbursement equivalent to the price paid, MINUS THE COSTS ALREADY SPENT (transportation, hotels, food, or any other directly related to the trip). Maya Expeditions and participating outfitters are not responsible for any expenses incurred by trip members such as personal equipment, medical costs, air tickets, etc.
Maya Expeditions reserves the right to exclude any person at any time or place from any trip, if the person reflects a negative attitude, abuse of drugs or alcohol, lack of respect for: the local population and its culture, nature and the environment, the cultural or natural heritage; or for not following the directions of the guide putting at risk the security and cohesion of the excursion. In this case there will be no refund and the cost incurred to return the person to the initial meeting point of the trip will be covered entirely by said person.
PERSONNEL: Our personnel have many years of experience leading expeditions on remote sites through white-water rivers and in far-flung regions. They are highly experienced, specialized and trained under USA standards.
For whitewater expeditions, please consider that rivers in Guatemala are free flowing, tropical, that depend on rains in their watersheds to give them volume and power. Rapids, level of difficulty and volume, can change in very short time, with the rains.
We specialize in custom handling of our tours since 1987.